Jul 16
11
If you’re a business in 2016, chances are that you’ve invested time and resources into maintaining a social media presence , to promote your brand and engage with consumers. But have you made the same level of investment into providing a dedicated customer service on social media? Many brands, despite having a social presence, aren’t investing the time and resources into providing a good customer service on those channels.
More here:
Five reasons why you should invest in social customer service